Return$ & Exchange$

Online Return Policy 

Items purchased from Plu$h Collection are eligible for online store credit or exchange within 14 days of receiving. A valid confirmation number is required for items to be returned. 

A small number of heavily discounted items may be marked as FINAL SALE , in which case they are not eligible for online store credit or exchange. 

All customers are responsible for shipping their returns to our return department. 

Returns 

  • Returns must be requested within 14 days of receiving your item. (Including delivery day) 
  • A Return Confirmation number (RMA) is required to return your merchandise by mail. ( Any items shipped without a confirmation or outside the Return Policy Guidelines will not be credited)
  • The returning merchandise should be received within 14 days from the time the confirmation number is issued. Items received after 14 days will NOT be credited. (If package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you) 
  • Items must be unworn, unwashed, undamaged with original tags attached. 
  • If any item is delivered damaged you have 48 Hours to contact us for assistance. ( it is the buyers responsibility to check for any damaged clothing upon opening the package once’s it’s delivered) 
  • Returns are processed within 2 weeks of the package invoice. 
$10 $ale items 

All $10 $ale items are FINAL $ALE. No Returns for Exchanges or Online Store Credit . 


Gift Certificates/ Store Credit


  • Orders placed with store credit or gift certificates make the order final sale. 
  • The order is not returnable to store credit only EXCHANGES if the item is available or valid. 
  • We do not allow double returns (only one return for an exchange will be processed) 
SALE ITEMS 


  • Any items with a red line marked through and or has final sale written on the outfit them it is FINAL SALE and is NON RETURNABLE. 
Exchanges 


  • Please contact us if you are interested in exchanging your item (must be within the 14 day return policy)
  • Customers are responsible for covering the shipping charges if the product is begin exchange. 
  • Invoices will be billed out separately to cover shipping costs.
  • If the exchange is not available at the time store credit will be issued in replacement for the full value of the product (minus shipping)